Return and Refund Policy

(Last Updated: 22 Mar 2024)

Thank you for purchasing product/service at Our Website and /or
Please read this policy carefully. By purchasing from us, you agree to abide by the terms and conditions outlined below regarding Return and Refund for every product/service purchased.

We may update this Return and Refund Policy from time to time, and the changes will be effective after posting at the Website. The most recent revision date for this Return and Refund Policy is identified above.

By purchasing product/service from our Website, You acknowledge that You have read, understood, and agreed to the of this Return and Refund policy.

1. Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:

  • Country  refers to: Malaysia
  • Company  (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kedios Berhad, No.8, One Square, Tingkat Mahsuri 1, 11950 Bayan Baru, Pulau Pinang, Malaysia.
  • Website  refers to Kedios Berhad Company and Event Website, accessible from and
  • Service  refers to all the features and softwares provided on and through the Website.
  • Product  refer to the items offered for sale on the Website, may include but is not limited to educational course and event ticket.
  • Orders   mean a request by You to purchase Product/Service from Us.
  • Contents refers to all the information and data provided on the website.
  • You   means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • User  means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Device  means any device that can access the Service such as a computer, a mobile phone or a digital tablet.

2. No Refund
We do not offer refunds for product/service purchased through our website. All sales are final. Once a product/service is purchased, it cannot be refunded, exchanged, or returned for any reason except as required by law. However, in exceptional circumstances where a refund is deemed necessary, such requests will be handled by Kedios Berhad.

3. Event Cancellation or Postponement
In the rare event that an event is canceled or postponed, we will make every effort to notify ticket holders via email, phone, or through updates on our website. In such cases:

If the event is canceled and not rescheduled, ticket holders will be entitled to a refund of the face value of the ticket(s). Processing fees, if any, are non-refundable.

If the event is postponed or rescheduled, ticket holders will have the option to use their tickets for the rescheduled date or receive a refund. Refund requests must be made within a specified timeframe and will be subject to any applicable terms and conditions set forth by Us.

4. Lost or Stolen Tickets
Lost or stolen tickets will not be replaced or refunded. It is the responsibility of the ticket holder to keep their tickets safe and secure. We are not liable for any lost, stolen, or damaged tickets.

5. Unauthorized Resale
Product or Service purchased through our website are intended for your use only and may not be resold or transferred for commercial purposes or at a premium. Any unauthorized resale or attempted resale may result in cancellation of the Product or Service without refund and/or refusal. If the product or Service is related to the event entry ticket, you may be refused from entering the event.

6. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By phone number: +6018 660 9319